Telemedicine Consultation Services
Telemedicine is suitable for patients who would like to consult a doctor regarding symptoms, treatment options, or medication but have difficulty traveling to the hospital, such as those living in another province, residing overseas, or facing circumstances that make an in-person visit inconvenient.
Telemedicine Consultation Services at Sapiens Hospital provide convenient access to medical consultation through Microsoft Teams, with approximately 30 minutes allocated for each appointment. Services include initial symptom assessment, medication advice, treatment planning, and medical second opinions. If the doctor determines that medication, further examination, or hospital care is required, the hospital team can coordinate the appropriate next steps, including medication delivery where available or ambulance services when clinically appropriate.
Conditions and Services Covered
- General Symptoms such as common cold, influenza, COVID-19, headache, muscle pain, and abdominal discomfort.
- Medication Consultation guidance regarding commonly used medications, pain relievers, pain management medications, and muscle relaxants as appropriate.
- Treatment Consultation initial assessment of symptoms to help determine possible treatment approaches, further investigations, and estimated treatment costs where applicable.
- Second Opinion for patients seeking additional medical advice regarding a previous diagnosis or treatment plan.
- Vaccination Consultation advice regarding vaccines that may be appropriate based on age, medical history, risk factors, and individual needs.
Service Fee
- 2,000 THB per 30-minute consultation
How to Make an Appointment
- Contact the Customer Service Team by telephone or LINE to request an appointment.
- Provide the reason for consultation so the hospital can arrange an appropriate doctor or specialist.
- Complete online payment using the payment method provided by the hospital.
- Join the video consultation at the scheduled date and time using the Microsoft Teams link provided by the hospital.
Frequently Asked Questions (FAQ)
1. Who is Telemedicine suitable for?
Telemedicine is suitable for patients who need medical advice but are unable or find it inconvenient to travel to the hospital, including those living in other provinces or overseas. However, some symptoms may still require an in-person physical examination.
2. If the doctor recommends medication, how will I receive it?
If medication is considered appropriate after consultation, the hospital can provide guidance regarding prescription and delivery options where available. Medication delivery depends on the type of medicine, applicable regulations, and the patient’s location.
3. Which platform is used for the consultation? Do I need special software?
Consultations are conducted through Microsoft Teams. Patients can access the consultation using the link provided by the hospital at the scheduled time. Depending on the device used, Microsoft Teams may be accessed through a web browser or application.
4. Can I request a Second Opinion through Telemedicine?
Yes. Patients may use the service to obtain an additional medical opinion regarding a previous diagnosis or treatment plan. Providing previous medical records, imaging studies, laboratory results, or medication lists can help the doctor review the case more effectively.
5. What if my condition appears serious during the consultation?
If the doctor believes that an in-person examination or hospital treatment is required, the patient will be advised on the appropriate next step. Ambulance coordination may be available depending on the patient’s location and clinical situation. For life-threatening emergencies, patients should contact the local emergency medical service immediately rather than waiting for a Telemedicine appointment.
